Transcripts from an interview-based study of remote GP consultations with patients from marginalised groups – User Guide

Persistent identifier

10.17037/DATA.00003745

Description

A set of 26 interview transcripts and accompanying consent forms from four participant groups:

  1. GPs working in areas of high deprivation
  2. Staff members at Digital Health Hubs around the UK
  3. Staff members at fieldwork sites utilised by patients from marginalised groups (listed in 4)
  4. Patients recruited from: a foodbank, a drop-in centre for refugees and asylum seekers, and a community support centre

Interviews explore how changes to GP services during COVID-19 impact on the healthcare experiences of patients from marginalised groups, specifically looking at the remote GP consultation.

Data collection methods

Interviews with groups 1,2,3 were conducted online and recorded on Zoom. Interviews with group 4 were conducted in person using an audio recorder.

Fieldwork with group 4 was conducted at several sites in East London: a Community Development Hub that provided support for the local community, including how to access statutory services and linking with other charities; a Foodbank that catered to different communities; a drop-in centre for migrants, refugees, and asylum seekers that offered general legal advice, assistance with registering and accessing local services, and help with contacting the council for issues around housing, among others. Respondents were selected based on use of field site services and willingness to be involved. Sample sizes of five per fieldwork site (totalling 15 respondents) was decided as a target number of interviews.

Data analysis and preparation

Audio recordings were transcribed and imported into Nvivo for coding. A coding set, consisting of 56 granular level codes, was produced and used across all participant groups, with individual codes added for specific participant groups when needed.

Geographic regions

Groups 1,3,4 were based in London, group 2 were based across the UK.

Key dates

Population

The study population cover:

  1. GPs working in areas of high deprivation
  2. Staff members at Digital Health Hubs around the UK
  3. Staff members at fieldwork sites utilised by patients from marginalised groups (listed in 4)
  4. Patients recruited from: a foodbank, a drop-in centre for refugees and asylum seekers, and a community support centre

Privacy

All identifiable information has been removed from the transcripts.

Ethics

Organisation Ethics ID Other information
London School of Hygiene & Tropical Medicine 26235  

Keywords

General Practice, Marginalisation, Remote services

Language of written material

English

Project information

Project name Funder/sponsor Grant number
Remote primary healthcare in the UK: How does marginalisation shape experiences of healthcare? National Institute for Health Research (NIHR) School of Public Health Research (SPHR)  
As above Applied Research Collaborative (ARC) North Thames  

Creators

Forename Surname Faculty / Dept Institution Role ORCID
Ada Humphrey PHP London School of Hygiene & Tropical Medicine Data Creator -

Associated roles

Forename Surname Faculty / Dept Institution Role ORCID
Steven Cummins PHES London School of Hygiene & Tropical Medicine PhD supervisor 0000-0002-3957-4357
Fiona Stevenson Primary care University College London PhD supervisor 0000-0003-2139-2309
Carl May PHP London School of Hygiene & Tropical Medicine PhD supervisor 0000-0002-0451-2690

Data access conditions

Interview transcripts are made available on request. Data access will be provided to users on condition that they are (a) performing relevant health research and (b) provide a detailed plan for ethics approval. They will be asked to sign a Memorandum of Understanding (MoU) that outlines confidentiality requirements and permitted data use. Users will also be asked to maintain the confidentiality of any transcripts that are not publicly available

File description

Name Participant gender Participant group Age Ethnicity Topics covered Page count
Transcript01 Male 4 46 Eastern European Remote GP consultations, appointment booking systems, triage, covid-19 17
Transcript02 Female 4 38 Black British Remote GP consultations, appointment booking systems, triage, covid-19 11
Transcript03 Female 2 NA white British Remote GP consultations, appointment booking systems, triage, covid-19 11
Transcript04 Male 4 apx 45 Bangladeshi immigrant (20 years) Remote GP consultations, appointment booking systems, triage, covid-19 12
Transcript05 Female 4 apx 35 White British Remote GP consultations, appointment booking systems, triage, covid-19 13
Transcript06 Female 4 apx 60 Nigerian (Immigrant 22 years) Remote GP consultations, appointment booking systems, triage, covid-19 6
Transcript07 Female 2 NA white British Remote GP consultations, appointment booking systems, triage, covid-19 16
Transcript08 male 4 46 Pakistani British Remote GP consultations, appointment booking systems, triage, covid-19 19
Transcript09 female 4 40s White British Remote GP consultations, appointment booking systems, triage, covid-19 27
Transcript10 female 4 30s East Africa Remote GP consultations, appointment booking systems, triage, covid-19 18
Transcript11 female 4 60s Black British Remote GP consultations, appointment booking systems, triage, covid-19 13
Transcript12 male 4 60s Black British Remote GP consultations, appointment booking systems, triage, covid-19 22
Transcript13 male 4 40s Middle eastern Remote GP consultations, appointment booking systems, triage, covid-19 17
Transcript14 female 4 40s White British Remote GP consultations, appointment booking systems, triage, covid-19 18
Transcript15 female 2 na White British Remote GP consultations, appointment booking systems, triage, covid-19 10
Transcript16 male 2 Na White British Remote GP consultations, appointment booking systems, triage, covid-19 15
Transcript17 female 4 60s Black British Remote GP consultations, appointment booking systems, triage, covid-19 20
Transcript18 male 4 60s White British Remote GP consultations, appointment booking systems, triage, covid-19 24
Transcript19 female 3 na White British Remote GP consultations, appointment booking systems, triage, covid-19 11
Transcript20 female 1 na White British Remote GP consultations, appointment booking systems, triage, covid-19 13
Transcript21 male 4 40s Black British Remote GP consultations, appointment booking systems, triage, covid-19 11
Transcript22 male 3 na White British Remote GP consultations, appointment booking systems, triage, covid-19 14
Transcript23 male 1 na Asian British Remote GP consultations, appointment booking systems, triage, covid-19 14
Transcript24 female 1 na White British Remote GP consultations, appointment booking systems, triage, covid-19 10
Transcript25 male 1 na White British Remote GP consultations, appointment booking systems, triage, covid-19 15
Transcript26 female 1 na Asian British Remote GP consultations, appointment booking systems, triage, covid-19 16